Terms of service

Terms of Service

Last Updated: [June9,2026]

Welcome to [VIYOMA] (“Company”, “we”, “our”, “us”).
These Terms of Service (“Terms”) govern your access to and use of our website, products, and services.

By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our services.

1. Account Terms

By using our website, you confirm that:

  • You are at least 18 years old or using the website under parental supervision.

  • The information provided by you is accurate and complete.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You accept responsibility for all activities conducted under your account.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

2. Pricing and Payment

  • All prices displayed on the website are in Indian Rupees (INR).

  • Prices are subject to change without prior notice.

  • We reserve the right to correct pricing errors at any time.

  • Payments must be completed through approved payment methods available on the website.

  • Orders will only be processed after successful payment confirmation.

Applicable taxes, shipping charges, or additional fees may be added during checkout.

3. Product Descriptions

We strive to ensure that all product descriptions, images, pricing, and details are accurate.

However:

  • Minor variations in color, texture, or appearance may occur due to photography, lighting, or screen settings.

  • We do not guarantee that product descriptions or other website content are completely error-free.

We reserve the right to modify product information without prior notice.

4. Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel any order

  • Limit product quantities

  • Cancel orders suspected of fraud or unauthorized activity

  • Request additional verification before processing orders

If an order is cancelled after payment, the applicable refund will be processed within 5-7 business days.

5. Shipping and Delivery

  • Orders are processed and dispatched within 24-48 hours of order confirmation.

  • Delivery timelines are estimates and may vary due to logistics, weather, public holidays, or unforeseen circumstances.

  • Customers are responsible for providing accurate shipping details.

We are not liable for delays caused by third-party courier services.

Risk of loss and ownership of products pass to the customer upon successful delivery.

6. Returns and Refunds

Our return and refund policies are subject to the conditions mentioned on the website.

Generally:

  • Return requests must be initiated within 7 days of delivery.

  • Products must be unused, undamaged, and returned in original packaging.

  • Certain products may not be eligible for returns due to hygiene, customization, or sale conditions.

Refunds, if approved, will be processed to the original payment method within 5-7 business days.

Shipping charges are generally non-refundable unless the return is due to our error.

7. Prohibited Activities

Users agree not to:

  • Use the website for unlawful purposes

  • Attempt unauthorized access to our systems

  • Distribute harmful software or malicious code

  • Engage in fraudulent transactions

  • Misuse promotional offers or discounts

  • Copy, reproduce, or exploit website content without permission

Violation of these Terms may result in account suspension, legal action, or both.

8. Intellectual Property

All website content including:

  • Logos

  • Images

  • Product designs

  • Text

  • Graphics

  • Branding elements

are the property of VIYOMA and are protected under applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Limitation of Liability

To the maximum extent permitted by law:

VIYOMA shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits or business opportunities

  • Delays caused by third-party services

  • Technical interruptions or website downtime

  • Unauthorized access to customer data beyond reasonable control

Our total liability for any claim shall not exceed the amount paid by the customer for the relevant order.

10. Governing Law and Jurisdiction

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal, India.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

12. Contact Information

For any questions regarding these Terms, please contact us:

Store Name: VIYOMA
Email: [support@viyoma.co.in]
Business Address: [Bablatala Gopalpur I, Ideal Enclave B-51, Gopalpur I, WB, 700136, IN]

WhatsApp Number : [+917003969880]
UDYAM Registration No : WB-14-0170-264