Refund policy

RETURN & REFUND POLICY

Last Updated: 30 May 2026

At VIYOMA, customer satisfaction is important to us. We take great care in ensuring every piece of jewelry is carefully inspected before shipment. Please read this Return & Refund Policy carefully before placing an order.

  1. Return Eligibility

Customers may request a return within 7 days from the date of delivery, subject to the following conditions:

• The product is unused, unworn, and in its original condition.
• The product is returned with original packaging, tags, invoices, and accessories (if any).
• The item shows no signs of wear, damage, alteration, or misuse.

VIYOMA reserves the right to reject returns that do not meet these conditions.

  1. Non-Returnable Items

For hygiene, safety, and quality reasons, the following items are not eligible for return or exchange:

• Earrings
• Jewelry sets purchased during sale or promotional offers
• Clearance or discounted products
• Customized or personalized jewelry
• Gift cards or promotional items

These items are considered final sale and cannot be returned or exchanged.

Important Hygiene & Verification Policy

To maintain hygiene standards and ensure product authenticity, all earrings sold by VIYOMA are non-returnable and non-refundable once delivered, except in cases where the product received is damaged, defective, or incorrect.

For any damaged, defective, missing, or incorrect item claims, customers must provide a complete and uninterrupted unboxing video clearly showing the sealed package being opened. Claims submitted without a valid unboxing video may not be eligible for replacement, exchange, refund, or store credit.

This policy helps protect both our customers and VIYOMA from fraudulent claims while ensuring a fair resolution for genuine concerns.

  1. Damaged, Defective, or Incorrect Products

If you receive:

• A damaged product
• A defective product
• An incorrect product

Please contact us within 48 hours of delivery.

To process your request, please provide:

• Order Number
• Clear photographs of the product
• Photographs of the packaging
• A complete unboxing video showing the sealed package being opened

Claims submitted without an unboxing video may not be eligible for approval.

After verification, VIYOMA may offer a replacement, exchange, store credit, or refund depending on the nature of the claim.

  1. Return Process

To initiate a return request:

Email: support@viyoma.co.in

WhatsApp: +91 70039 69880

Please include:

• Order Number
• Customer Name
• Reason for Return
• Supporting Photos (if applicable)Our team will review your request and respond within 2–3 business days.

Please do not return any product without receiving approval from our support team.

  1. Return Shipping

If the return is approved due to:

• Damaged product
• Defective product
• Wrong item delivered

VIYOMA will bear the return shipping cost.

For change-of-mind returns or returns not caused by a VIYOMA error, customers are responsible for return shipping costs.

Shipping charges paid during checkout are non-refundable.

  1. Refund Policy

Once the returned item is received and inspected, VIYOMA will notify you regarding the approval status of your refund.

Approved refunds will be initiated within 5–7 business days and will be credited to the original payment method used during purchase.

Depending on your bank, payment provider, or card issuer, it may take additional time for the refunded amount to appear in your account.

Shipping charges, COD charges, and handling fees are non-refundable.

  1. Exchange Policy

Exchanges are subject to product availability.

Depending on product availability and the nature of the claim, VIYOMA may offer:

• Replacement Product
• Alternative Product Exchange
• Store Credit
• Refund (where applicable)

  1. Order Cancellation

Orders may be cancelled only before dispatch.

Once an order has been shipped, it cannot be cancelled.

To request cancellation, contact us immediately:

Email: support@viyoma.co.in

WhatsApp: +91 70039 69880

Refunds for approved cancellations will be processed within 5–7 business days.

  1. Contact Information

Brand Name: VIYOMA

Email: support@viyoma.co.in

WhatsApp: +91 70039 69880

Business Address:

Bablatala Gopalpur I,
Ideal Enclave B-51,
Gopalpur I,
West Bengal – 700136,
India

  1. Policy Updates

VIYOMA reserves the right to modify this Return & Refund Policy at any time without prior notice. Updated versions will be posted on this page with the revised "Last Updated" date.

By placing an order on our website, you acknowledge and agree to this Return & Refund Policy.