RETURN & REFUND POLICY

Last Updated: 30 May 2026

At VIYOMA, customer satisfaction is important to us. We take great care in ensuring every piece of jewelry is carefully inspected before shipment. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

We accept returns only under the following conditions:

• The return request is raised within 7 days of delivery.
• The product is unused, unworn, and in its original condition.
• The product is returned with original packaging, tags, invoices, and accessories (if any).
• The item shows no signs of wear, damage, alteration, or misuse.

VIYOMA reserves the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene, safety, and quality reasons, the following items are not eligible for return or exchange:

• Earrings
• Jewelry Sets purchased during sale or promotional offers
• Clearance or discounted products
• Customized or personalized jewelry
• Gift cards or promotional items

These items are considered final sale and cannot be returned or exchanged.

Important Hygiene & Verification Policy

To maintain hygiene standards and ensure product authenticity, all earrings sold by VIYOMA are non-returnable and non-refundable once delivered, except in cases where the product received is damaged, defective, or incorrect.

For any damaged, defective, missing, or incorrect item claims, customers must provide a complete and uninterrupted unboxing video clearly showing the sealed package being opened. Claims submitted without a valid unboxing video may not be eligible for replacement, exchange, refund, or store credit.

This policy helps protect both our customers and VIYOMA from fraudulent claims while ensuring a fair resolution for genuine concerns.

3. Damaged, Defective, or Incorrect Products

If you receive:

• A damaged product
• A defective product
• An incorrect product

Please contact us within 48 hours of delivery.

To process your request, you must provide:

• Order Number
• Clear photographs of the product
• Photographs of the packaging
• A complete unboxing video showing the sealed package being opened

Claims submitted without an unboxing video may not be eligible for approval.

After verification, VIYOMA will offer a replacement, exchange, store credit, or refund, depending on the situation.

4. Return Process

To initiate a return request:

Email: support@viyoma.co.in

WhatsApp: +91 70039 69880

Please include:

• Order Number
• Customer Name
• Reason for Return
• Supporting Photos (if applicable)

Our team will review your request and respond within 2–3 business days.

Do not return any product without receiving approval from our support team.

5. Return Shipping

If the return is approved due to:

• Damaged product
• Defective product
• Wrong item delivered

VIYOMA will bear the return shipping cost.

For all other approved returns, customers may be responsible for return shipping charges.

Shipping charges paid during checkout are non-refundable.

6. Refund Policy

Once the returned item is received and inspected:

• Approved refunds will be processed within 5–7 business days.
• Refunds will be issued to the original payment method used during purchase.
• Depending on your bank or payment provider, the refund may take additional time to reflect.

Shipping charges, COD charges, and handling fees are non-refundable.

7. Exchange Policy

Exchanges are subject to product availability.

If the requested replacement product is unavailable, customers may receive:

• Store Credit
• Alternative Product Exchange
• Refund (where applicable)

VIYOMA reserves the right to determine the appropriate resolution based on the circumstances.

8. Order Cancellation

Orders may be cancelled only before dispatch.

Once an order has been shipped, it cannot be cancelled.

To request cancellation, contact us immediately:

Email: support@viyoma.co.in

WhatsApp: +91 70039 69880

Refunds for approved cancellations will be processed within 5–7 business days.

9. Contact Information

Brand Name: VIYOMA

Email: support@viyoma.co.in

WhatsApp: [+91 70039 69880]

Business Address:
Bablatala Gopalpur I,
Ideal Enclave B-51,
Gopalpur I,
West Bengal – 700136,
India

10. Policy Updates

VIYOMA reserves the right to modify this Return & Refund Policy at any time without prior notice. Updated versions will be posted on this page with the revised "Last Updated" date.

By placing an order on our website, you acknowledge and agree to this Return & Refund Policy.