Frequently Asked Questions
What is VIYOMA?
VIYOMA is a fashion jewellery brand dedicated to bringing elegant, trendy, and affordable pieces that add a touch of luxury to your everyday style. Our collections are thoughtfully curated to help you express your unique personality with confidence.
Are VIYOMA products suitable for daily use?
Yes! Our jewellery is designed for regular wear. To maintain its shine and longevity, we recommend avoiding direct contact with water, perfumes, lotions, and harsh chemicals.
Do the products look exactly like the images shown online?
We strive to ensure our product images accurately represent the actual item. However, slight variations in color may occur due to differences in screen settings and lighting conditions.
When will my order be delivered?
Orders are typically processed within 1–3 business days. Delivery timelines may vary depending on your location, but most orders are delivered within 4–8 business days across India.
Can I gift VIYOMA products to someone?
Absolutely! Our jewellery makes a perfect gift for birthdays, anniversaries, festivals, and special occasions. Every order is carefully packaged to create a delightful unboxing experience.
Can I cancel or modify my order after placing it?
Orders can be cancelled or modified only if they have not yet been processed or shipped. Please contact our customer support team as soon as possible for assistance.
What is VIYOMA's return and exchange policy?
We offer returns or exchanges only for products that arrive damaged, defective, or incorrect. Requests must be made within 48 hours of delivery along with clear photos of the product and packaging.
Are products purchased during sales or promotional offers eligible for return or exchange?
Products purchased during sale events, promotional offers, or clearance sales are generally not eligible for return or exchange unless they arrive damaged or incorrect.
What if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and your order details. We will review the issue and arrange a replacement if applicable.
How can I contact customer support?
You can reach our support team through:
- Email: [viyoma@support.co.in]
- WhatsApp: [+917003969880]
- Contact Us page on our website
We aim to respond to all inquiries within 24–48 business hours.
Does VIYOMA offer international shipping?
Currently, VIYOMA ships across India. We are working on expanding our services internationally and will update our customers once international shipping becomes available.
Still have questions?
We're always here to help. Feel free to contact our support team, and we'll be happy to assist you. ✨💜